Shipping policy

Last updated: 12/16/2025

At Kahawa Chai, we take pride in preparing and shipping your order with care. Please review our shipping policy below.

Order Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders or unforeseen delays, shipping may be delayed by a few additional days. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

Delivery times may vary based on location, carrier delays, or weather conditions.

Shipping Locations

We currently ship to:

United States only

Order Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24 hours.

Damaged or Lost Packages

Kahawa Chai is not responsible for packages lost or delayed by the shipping carrier. However, if your order arrives damaged or you believe it has been lost, please contact us within 7 days of delivery at:

📧 kahawachaico@gmail.com

We will work with you to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout. Kahawa Chai is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions about shipping, feel free to contact us at: